Henry

Privacy Policy

Last updated: 7/25/2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, add loved one profiles, or contact us for support. This includes:

  • Account information (name, email, password)
  • Loved one profiles (name, phone number, personal information)
  • Call recordings and transcripts
  • Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Personalize AI conversations for your loved ones
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Protect against fraudulent or illegal activity

3. AI Technology and Data Processing

We use ElevenLabs Conversational AI and other AI service providers (including OpenAI, Anthropic, and Google) to power our AI companions. When you or your loved ones interact with our AI:

  • Conversations are recorded and processed by our AI providers
  • Data may be used to improve AI models and services
  • We are transitioning to HIPAA-compliant models with zero retention

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • With service providers who assist in our operations
  • To comply with legal obligations
  • To protect rights, privacy, safety, or property
  • With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Delete your account and associated data
  • Opt-out of certain communications
  • Request a copy of your data

7. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at contact@henryai.app